TERMS AND CONDITIONS
Customer Care
Welcome to Luxury Candles by Ember and Spark! Our commitment to providing exceptional customer care is unwavering. We take pride in addressing your queries promptly and effectively. Whether you seek assistance with product selection, order tracking, or general inquiries, our dedicated support team is here to help.
Feel free to reach out to us via email, phone, or live chat. Your satisfaction is our priority, and we strive to ensure a seamless and delightful shopping experience for you.
These Terms and Conditions govern your use of the Ember & Spark website, operated as a unit of Starkraft Infotech Solutions. By accessing or purchasing from our site, you agree to comply with these terms. All our candles are hand‑poured luxury products, and slight variations in design or finish are part of their artisanal nature. Prices are listed in Indian Rupees and payments are processed securely via Razorpay. We reserve the right to accept or decline any order at our discretion. All images, designs, and content on this website are the intellectual property of Ember & Spark and may not be reproduced without permission. Customers are responsible for safe usage of candles, which must be kept away from flammable materials and used with care. We disclaim liability for misuse of products, and all disputes arising from transactions will be governed by the laws of India and subject to the jurisdiction of New Delhi courts.
Privacy & Safety
At Luxury Candles by Ember and Spark, we prioritize the privacy and safety of our valued customers. Our privacy policy encompasses transparent practices regarding data collection, storage, and usage. We employ robust security measures to safeguard your personal information and ensure a secure online environment.
Rest assured that any data shared with us is handled with the utmost confidentiality. We do not compromise on the trust you place in us and are dedicated to upholding the highest standards of privacy protection.
At Ember & Spark, a unit of Starkraft Infotech Solutions, we respect your privacy and are committed to protecting your personal information. When you place an order with us, we may collect details such as your name, contact information, shipping address, and payment data. This information is used solely to process your orders, deliver products, provide customer support, and improve our services. We ensure that your data is stored securely and processed through trusted payment gateways such as Razorpay. We do not sell or rent your information to third parties, though we may share it with reliable partners such as courier services or payment processors when necessary to fulfill your order. By using our website, you consent to the practices described in this Privacy Policy, and you may contact us at any time to request access, correction, or deletion of your personal data.
Wholesale Inquiries
Are you interested in retailing our exquisite products? We welcome wholesale inquiries and offer comprehensive information to facilitate your partnership with us. Our goal is to support your business growth by providing access to our premium collection of luxury candles.
Reach out to us to explore collaboration opportunities, and let us embark on a mutually rewarding journey of sharing the enchanting allure of our candles with a wider audience.
Payment Methods
A Razorpay Exclusive